/* SIMPATIKU - CSS murni, tanpa build tool */
:root{
  --navy:#13315C;--navy-2:#25497D;--navy-3:#0A1F3D;--amber:#C8872E;--amber-soft:#FBEBD3;
  --bg:#f2f3f6;--card:#fff;--line:#E2DED6;--line-2:#D5D0C6;--text:#1B2433;--muted:#4A5363;--muted-2:#5E6878;
  --ok:#15603A;--ok-soft:#DDEFE3;--bad:#8E2A2A;--bad-soft:#F6DEDE;--info:#1D3E6E;--info-soft:#E1E8F3;--proc:#54307A;--proc-soft:#EDE3F5;
  --radius:12px;--sidebar:248px;--font:'Plus Jakarta Sans',system-ui,-apple-system,'Segoe UI',sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0}
body{font-family:var(--font);background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}
a{color:var(--navy)}a:hover{color:var(--navy-3)}
img{max-width:100%}
h1,h2,h3{margin:0;line-height:1.25}
.pre{white-space:pre-wrap;word-break:break-word}
.muted{color:var(--muted)}.small{font-size:12px}.bold{font-weight:700}.right{text-align:right}.center{text-align:center}
.mt{margin-top:16px}.mb{margin-bottom:16px}.gap{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.hidden{display:none!important}

/* ---------- form controls ---------- */
label.field{display:flex;flex-direction:column;gap:6px;font-weight:700;font-size:13px}
.hint{font-weight:500;color:var(--muted-2);font-size:12px}
.input,select.input,textarea.input{width:100%;min-height:44px;border:1px solid var(--line-2);border-radius:8px;padding:10px 12px;font:inherit;font-weight:500;background:#fff;color:var(--text)}
textarea.input{resize:vertical;min-height:120px}
.input:focus{outline:2px solid #8FA5C6;outline-offset:0;border-color:var(--navy-2)}
.is-invalid{border-color:var(--bad)!important}
.error{color:var(--bad);font-size:12px;font-weight:600}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:0 18px;border-radius:8px;border:1px solid transparent;font:inherit;font-weight:700;font-size:14px;cursor:pointer;text-decoration:none;white-space:nowrap}
.btn-primary{background:var(--navy);color:#fff}.btn-primary:hover{background:var(--navy-3);color:#fff}
.btn-outline{background:#fff;border-color:var(--line-2);color:var(--text)}.btn-outline:hover{border-color:var(--navy)}
.btn-danger{background:#fff;border-color:var(--bad);color:var(--bad)}.btn-danger:hover{background:var(--bad-soft)}
.btn-success{background:#fff;border-color:var(--ok);color:var(--ok)}
.btn-sm{min-height:34px;padding:0 12px;font-size:13px}
.btn-block{width:100%}
.btn[disabled],.btn.loading{opacity:.6;pointer-events:none}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.span-2{grid-column:span 2}
.choice{display:flex;gap:10px}
.choice label{flex:1 1 0;min-width:0;display:flex;gap:8px;align-items:center;border:2px solid var(--line-2);border-radius:10px;padding:12px 14px;font-weight:600;cursor:pointer;background:#fff}
.choice label:has(input:checked){border-color:var(--navy);background:#EEF2F8;color:var(--navy);font-weight:700}
.dropzone{border:1px dashed #A9A293;border-radius:8px;padding:14px;text-align:center;color:var(--muted);font-size:12px;cursor:pointer;background:#fff}
.dropzone:hover{border-color:var(--navy)}
.file-list{display:flex;flex-direction:column;gap:4px;font-size:12px;margin-top:6px}
.counter{align-self:flex-end;font-size:11px;font-weight:500;color:var(--muted-2)}

/* ---------- cards, badges, alerts ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px}
.card-title{font-weight:700;font-size:15px;margin-bottom:14px;display:flex;align-items:center;gap:10px}
.card-title .actions{margin-left:auto}
.badge{display:inline-block;font-size:11px;font-weight:700;padding:3px 10px;border-radius:99px;letter-spacing:.3px;text-transform:uppercase;white-space:nowrap}
.st-baru{background:var(--amber-soft);color:#7A4508}.st-disposisi{background:var(--info-soft);color:var(--info)}
.st-diproses{background:var(--proc-soft);color:var(--proc)}.st-selesai{background:var(--ok-soft);color:var(--ok)}.st-ditolak{background:var(--bad-soft);color:var(--bad)}
.badge-count{background:var(--amber);color:var(--text);font-size:11px;font-weight:800;padding:1px 8px;border-radius:99px}
.alert{border-radius:10px;padding:12px 14px;margin-bottom:16px;font-size:13px;display:flex;gap:10px;align-items:flex-start}
.alert-success{background:var(--ok-soft);color:var(--ok)}.alert-error{background:var(--bad-soft);color:var(--bad)}.alert-info{background:var(--info-soft);color:var(--info)}
.alert ul{margin:0;padding-left:18px}

/* ---------- table ---------- */
.table-wrap{background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow-x:auto}
table.table{width:100%;border-collapse:collapse;font-size:13px}
.table th{background:#F7F5F1;text-align:left;color:var(--muted);font-size:12px;padding:12px;white-space:nowrap}
.table td{padding:11px 12px;border-top:1px solid #EFECE6;vertical-align:top}
.table tr:hover td{background:#FBFAF8}
.table .nowrap{white-space:nowrap}
.empty{padding:32px;text-align:center;color:var(--muted)}

/* ---------- pagination ---------- */
.pager{display:flex;align-items:center;gap:6px;padding:12px 16px;border-top:1px solid #EFECE6;font-size:12px;color:var(--muted);flex-wrap:wrap}
.pager .pages{margin-left:auto;display:flex;gap:4px;flex-wrap:wrap}
.pager a,.pager span.pg{min-width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;border:1px solid var(--line-2);border-radius:6px;background:#fff;text-decoration:none;color:var(--text);padding:0 8px}
.pager .active{background:var(--navy);color:#fff;border-color:var(--navy);font-weight:700}
.pager .disabled{opacity:.4}

/* ---------- timeline ---------- */
.timeline{border-left:2px solid var(--line-2);margin-left:6px;padding-left:18px;display:flex;flex-direction:column;gap:18px}
.tl-item{position:relative;display:flex;flex-direction:column;gap:3px}
.tl-item::before{content:"";position:absolute;left:-25px;top:4px;width:12px;height:12px;border-radius:50%;background:#fff;border:2px solid var(--navy-2)}
.tl-item.done::before{background:var(--ok);border-color:var(--ok)}.tl-item.bad::before{background:var(--bad);border-color:var(--bad)}
.tl-note{font-size:13px;background:#EEF2F8;border-radius:8px;padding:10px;margin-top:4px}
.tl-files{display:flex;gap:6px;flex-wrap:wrap;margin-top:6px}
.chip{font-size:12px;border:1px solid var(--line-2);border-radius:6px;padding:4px 8px;text-decoration:none;display:inline-flex;gap:6px;align-items:center;background:#fff}
.kv{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
.kv div{display:flex;flex-direction:column;gap:2px}.kv span:first-child{color:var(--muted);font-size:12px}.kv span:last-child{font-weight:600}
.msg{background:#F7F5F1;border-radius:8px;padding:14px;line-height:1.6}

/* =============== PUBLIC =============== */
.pub-header{background:var(--navy);color:#fff}
.pub-header .inner{max-width:1280px;margin:0 auto;padding:14px 24px;display:flex;align-items:center;gap:12px}
.brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none}
.brand:hover{color:#fff}
.brand-mark{width:38px;height:38px;border-radius:8px;background:var(--amber);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:14px;color:var(--text);overflow:hidden}
.brand-mark img{width:100%;height:100%;object-fit:contain}
.brand-mark.has-logo{background:transparent;border-radius:0;width:auto;min-width:38px}
.brand-mark.has-logo img{width:auto;height:38px}
.brand b{display:block;font-size:18px;letter-spacing:.5px}.brand small{display:block;font-size:11px;color:#C9D4E5}
.pub-nav{margin-left:auto;display:flex;gap:8px}
.pub-nav a{height:40px;padding:0 16px;display:inline-flex;align-items:center;border-radius:8px;border:1px solid #5A77A3;color:#fff;text-decoration:none;font-weight:600}
.pub-nav a.active{background:#fff;color:var(--navy);border-color:#fff;font-weight:700}
.pub-main{max-width:1280px;margin:0 auto;padding:40px 24px 60px}
.pub-grid{display:grid;grid-template-columns:420px 1fr;gap:48px;align-items:start}
.pub-intro h1{font-size:36px;color:var(--navy);font-weight:800}
.pub-intro p{font-size:15px;line-height:1.7;color:#3A4353}
.steps{display:flex;flex-direction:column;gap:14px;margin:24px 0}
.step{display:flex;gap:14px}.step .n{width:32px;height:32px;flex-shrink:0;border-radius:50%;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px}
.step b{display:block}.step span{font-size:13px;color:var(--muted)}
.form-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:28px 32px;display:flex;flex-direction:column;gap:16px}
.pub-footer{text-align:center;color:var(--muted);font-size:12px;padding:24px}
.src-note{font-size:11px;color:var(--muted-2);text-align:center}
.rate-box{background:var(--navy);color:#fff;border-radius:12px;padding:18px 20px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.rate-box .q{flex:1;font-weight:700;min-width:200px}
.rate-box .btn-yes{background:#fff;color:var(--navy)}.rate-box .btn-no{background:transparent;border-color:#8FA5C6;color:#fff}
.status-search{display:flex;gap:14px;align-items:flex-end}
.status-search label{flex:1}
.status-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:24px;margin-top:24px;align-items:start}

/* popup */
.popup-overlay{position:fixed;inset:0;background:rgba(10,20,35,.72);display:flex;align-items:center;justify-content:center;z-index:100;padding:16px}
.popup-box{width:min(360px,100%);background:#fff;border-radius:0;display:flex;flex-direction:column;max-height:calc(100vh - 32px)}
.popup-head{display:flex;align-items:center;justify-content:space-between;background:var(--navy);color:#fff;padding:6px 6px 6px 14px;font-weight:700}
.popup-close{width:44px;height:44px;border:0;background:transparent;color:#fff;font-size:20px;cursor:pointer}
.popup-media{position:relative;background:#1B2433;aspect-ratio:9/16;max-height:62vh;display:flex;align-items:center;justify-content:center;overflow:hidden}
.popup-media img,.popup-media video,.popup-media iframe{width:100%;height:100%;object-fit:contain;border:0;display:block}
.popup-media.is-image{aspect-ratio:auto;background:#fff}
.popup-media.is-image img{height:auto;max-height:62vh}
.popup-sound{position:absolute;bottom:14px;left:50%;transform:translateX(-50%);height:44px;padding:0 16px;border:0;border-radius:99px;background:var(--amber);color:var(--text);font:inherit;font-weight:700;font-size:13px;display:flex;align-items:center;gap:8px;cursor:pointer}
.popup-body{padding:14px;display:flex;flex-direction:column;gap:10px;overflow:auto}
.popup-body .gap .btn{flex:1;border-radius:0}

/* =============== ADMIN =============== */
.admin{display:flex;min-height:100vh}
.sidebar{width:var(--sidebar);background:var(--navy);color:#fff;flex-shrink:0;display:flex;flex-direction:column;padding:18px 12px;gap:2px;position:sticky;top:0;height:100vh;overflow-y:auto;transition:width .2s}
.sidebar .brand{padding:0 8px 18px}
.sidebar .sec{font-size:11px;color:#8FA5C6;padding:14px 12px 4px;letter-spacing:1px;text-transform:uppercase}
.sidebar a.nav{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:8px;color:#C9D4E5;text-decoration:none;font-size:14px}
.sidebar a.nav i{width:18px;text-align:center}
.sidebar a.nav:hover{background:rgba(255,255,255,.08);color:#fff}
.sidebar a.nav.active{background:var(--navy-2);color:#fff;font-weight:600}
.sidebar a.nav .badge-count{margin-left:auto}
.admin.collapsed .sidebar{width:72px}
.admin.collapsed .sidebar .label,.admin.collapsed .sidebar .sec,.admin.collapsed .sidebar .brand b,.admin.collapsed .sidebar .brand small{display:none}
.admin.collapsed .sidebar a.nav{justify-content:center;position:relative}
.admin.collapsed .sidebar a.nav .badge-count{position:absolute;top:2px;right:4px;margin:0;padding:0 5px;font-size:10px}
.content{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{height:64px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 24px;gap:14px;position:sticky;top:0;z-index:10}
.topbar h1{font-size:18px}
.icon-btn{width:42px;height:42px;border:1px solid var(--line);border-radius:8px;background:#fff;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;color:var(--text)}
.user-menu{margin-left:auto;display:flex;align-items:center;gap:12px;font-size:13px}
.page{padding:24px}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px;margin-bottom:20px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;display:flex;flex-direction:column;gap:4px}
.stat span{font-size:12px;color:var(--muted)}.stat b{font-size:28px;font-weight:800}
.stat{position:relative;padding-right:70px}
.stat .ico{position:absolute;right:16px;top:50%;transform:translateY(-50%);width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:19px;background:#EEF2F8;color:var(--navy)}
.ico.i-amber{background:var(--amber-soft);color:#9A5A0E}.ico.i-ok{background:var(--ok-soft);color:var(--ok)}.ico.i-bad{background:var(--bad-soft);color:var(--bad)}.ico.i-info{background:var(--info-soft);color:var(--info)}.ico.i-proc{background:var(--proc-soft);color:var(--proc)}
.card-title>i:first-child{width:30px;height:30px;border-radius:8px;background:#EEF2F8;color:var(--navy);display:inline-flex;align-items:center;justify-content:center;font-size:14px}
.stat.warn{background:var(--amber-soft);border-color:#E8C48E}.stat.warn span,.stat.warn b{color:#7A4508}
.row-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.row-detail{display:grid;grid-template-columns:1.4fr 1fr;gap:20px;align-items:start}
.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end;margin-bottom:16px}
.filters label{display:flex;flex-direction:column;gap:4px;font-size:12px;font-weight:600}
.filters .input{min-height:40px;padding:6px 10px}
.filters .grow{flex:1;min-width:200px}
.resume{background:var(--navy);color:#fff;border-radius:12px;padding:20px 24px;margin-bottom:18px}
.resume h3{color:#F2C98A;font-size:15px;margin-bottom:8px}.resume p{margin:0 0 4px;line-height:1.7}
.chart-box{position:relative;height:280px}
.inline-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.inline-form .input{min-height:36px;padding:4px 8px;width:auto}
.modal{position:fixed;inset:0;background:rgba(10,20,35,.55);display:none;align-items:center;justify-content:center;z-index:200;padding:16px}
.modal.open{display:flex}
.modal-box{background:#fff;border-radius:12px;padding:22px;width:min(520px,100%);display:flex;flex-direction:column;gap:14px;max-height:90vh;overflow:auto}
.copy-link{display:flex;gap:6px;align-items:center}
.copy-link code{font-size:12px;background:#F7F5F1;padding:4px 8px;border-radius:6px}
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--navy);padding:16px}
.login-card{background:#fff;border-radius:14px;padding:32px;width:min(400px,100%);display:flex;flex-direction:column;gap:16px}

@media (max-width: 1024px){
  .pub-grid,.status-grid,.row-detail,.row-2{grid-template-columns:1fr}
  .kv{grid-template-columns:1fr 1fr}
}
@media (max-width: 768px){
  .pub-header .inner{flex-wrap:wrap;padding:14px 16px}
  .pub-nav{margin-left:0;width:100%}.pub-nav a{flex:1;justify-content:center}
  .pub-main{padding:20px 16px 40px}
  .pub-intro h1{font-size:22px}.pub-intro .steps,.pub-intro .cc{display:none}
  .form-card{padding:20px}
  .grid-2,.grid-3{grid-template-columns:1fr}.span-2{grid-column:auto}
  .choice{flex-direction:column}
  .status-search{flex-direction:column;align-items:stretch}
  .sidebar{position:fixed;left:0;z-index:50;transform:translateX(-100%);transition:transform .2s}
  .admin.mobile-open .sidebar{transform:none}
  .admin.collapsed .sidebar{width:var(--sidebar)}
  .page{padding:16px}.topbar{padding:0 12px}
  .user-menu .who{display:none}
}

/* daftar tiket ringkas */
.table-tiket td.isi{min-width:220px;max-width:340px}
.table-tiket td:last-child{width:52px;text-align:right}
.table-tiket .icon-btn{width:36px;height:36px}
@media (max-width:1280px){.table-tiket td.isi{max-width:260px}}
@media (max-width:768px){.pager>span:first-child{width:100%}.pager .pages{margin-left:0}}

/* live chat admin */
.chat-admin{display:grid;grid-template-columns:330px 1fr;gap:16px;height:calc(100vh - 64px - 48px - 60px);min-height:480px}
.ca-list,.ca-conv{background:#fff;border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;min-height:0;overflow:hidden}
.ca-tools{padding:12px;display:flex;flex-direction:column;gap:10px;border-bottom:1px solid var(--line)}
.ca-items{overflow-y:auto;flex:1}
.ca-item{display:flex;flex-direction:column;gap:3px;width:100%;text-align:left;border:0;border-bottom:1px solid #EFECE6;background:#fff;padding:11px 14px;font:inherit;cursor:pointer}
.ca-item:hover{background:#F7F8FA}.ca-item.active{background:#EEF2F8;box-shadow:inset 3px 0 0 var(--navy)}
.ca-item.waiting b{color:#9A5A0E}
.ca-top{display:flex;align-items:center;gap:8px;justify-content:space-between}
.ca-snip{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:230px}
.ca-tk{color:var(--navy)}
.ca-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--muted)}
.ca-empty i{font-size:44px;opacity:.5}
.ca-pane{display:flex;flex-direction:column;flex:1;min-height:0}
.ca-head{display:flex;gap:12px;align-items:flex-start;padding:12px 16px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.ca-msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:#F6F7F9}
.ca-msg{display:flex}.ca-petugas{justify-content:flex-end}.ca-sistem{justify-content:center}
.ca-sys{font-size:12px;color:var(--muted);background:#E9ECF1;border-radius:99px;padding:4px 12px}
.ca-bubble{max-width:70%;background:#fff;border-radius:12px;padding:8px 12px;box-shadow:0 1px 2px rgba(0,0,0,.06)}
.ca-petugas .ca-bubble{background:var(--navy);color:#fff}
.ca-who{display:block;font-size:11px;font-weight:700;opacity:.75}
.ca-time{display:block;text-align:right;font-size:10.5px;opacity:.6;margin-top:2px}
.ca-petugas.read .ca-time::after{content:" ✓✓"}
.ca-file img{max-width:240px;max-height:240px;border-radius:8px;display:block}
.ca-petugas .ca-file{color:#fff}
.ca-input{display:flex;gap:8px;align-items:flex-end;padding:12px;border-top:1px solid var(--line)}
@media (max-width:900px){
  .chat-admin{grid-template-columns:1fr;height:auto}
  .chat-admin.has-sel .ca-list{display:none}
  .ca-conv{height:calc(100vh - 140px)}
}